Manufacturer’s Warranty

Rim-Lock Innovations Pty Ltd, ABN 74 659 350 213 of c/- Forsyths Accounting Services, 39 Gregory Street, Mackay Queensland 4740 (Rim-Lock) provides the following manufacturer’s replacement warranty in relation to any Rim-Lock product (and any accessory supplied with it) that has beenpurchased in Australia or New Zealand (Product) when the Product, as determined by Rim-Lock to have a defect in its material or workmanship.

Warranty

1. During the period of 365 days from the date of the sale of the Product by Rim-Lock, or any authorised distributor to the customer, Rim-Lock will replace or repair any Products as determined by Rim-Lock to have a defect in its material and/or workmanship without charge.
2. To claim under this warranty:

2.1. the date of purchase of the Product must be evidenced by an invoice/receipt; 2.2. the invoice for the purchase of the Product must be fully paid; 2.3. the Product must only have been used in accordance with Rim-Lock’s Instruction and User Manual provided to the customer on the sale of the Product (Manual); 2.4. The product must have been serviced at the recommended intervals by Rim- Lock, or a service provider authorised by Rim-Lock; 2.5. the Product must not have been modified, adjusted, used with inappropriate accessories, or in any application other than its intended function; 2.6. the Product must be stored in the provided case and in a clean, dry and dust free environment prior to and post use; 2.7. The product must not have been lubricated with any substance other than those recommended by Rim-Lock; 2.8. the Product must not have been exposed to corrosive liquid; and 2.9. the Product must not have been exposed to temperatures greater than 70⁰C.

3. This warranty:

3.1. covers the Product against faulty materials, or workmanship; and 3.2. covers the replacement of a Product, or if unavailable, a refund of the price of the Product; 3.3. does not start again if a replacement Product is provided, it continues from the original date of purchase.

4. This warranty does not apply to:

4.1. Accessories and consumables, including internal spring components, set screws, spring retainers and caps; 4.2. Products that have not been purchased directly from Rim-Lock; 4.3. Products purchased from non-authorised Rim-Lock distributors or retailers;

5. This warranty will not apply if:

5.1. the Product fault or failure is caused as a direct result of any repairs to the Product made or attempted by the customer or a third party service provider who has not been approved by Rim-Lock; 5.2. the Product has been subject to excessive wear and tear. Parts including internal springcomponents, set screws, spring retainers and caps must be regularly inspected in accordance with the maintenance schedule set out in the Manual so that the wear and tear on such parts does notlead to failure of the Product; 5.3. the Product has been improperly adjusted, calibrated or operated by the customer; 5.4. the Product has not been used in accordance with the Manual and/or training material: 5.5. the Product has not been serviced and maintained in accordance with Manual; 5.6. the Product has not been kept in a clean, dry and dust free environment; 5.7. the Product has been exposed to corrosive liquid; 5.8. the Product has been disassembled; 5.9. the Product has been exposed to temperatures greater than 70°C; 5.10. the Product has been modified in any way which was not previously authorised in writing byRim-Lock; 5.11. the Product has been used outside of the physical, electrical and environment specificationsset out in the Manual.

6. All transportation charges incurred in returning the defective Product or any of its components/parts for replacement will be reimbursed to the customer if the product is accessed to be faulty under this manufacturer’s warranty. The cost of returning them to the customer will be paid by Rim-Lock.
7. If, upon return of the Product, Rim-Lock ascertains that the warranty does not apply because:

7.1. the Product does not satisfy the eligibility requirements set out in clause 2; and/ or 7.2. the Product has, or has not, been used in a manner set out in clause 5, then the customer willbe responsible for the transportation charges together with the cost of the replacement of the Product.

8. The total liability of Rim-Lock for loss or damage of any kind:

8.1. arising under this warranty; 8.2. out of or in relation to the Product, its sale, delivery or the way it behaves in tort contract orany other cause of action; or 8.3. in any other way, is limited to: (a) the amount paid by the customer to Rim-Lock for the purchase of the Product; or

(b) the replacement of the Product with an identical Product.

9. This warranty is subject to any of the customer’s statutory rights (including consumer guarantees under the Australian Consumer Law as applicable).